Terms & Conditions

Orders are only confirmed once payment has been successfully received and the order has been accepted by Bel & Bloom Candles.

Customers are responsible for ensuring that their delivery information, contact details and product selections are correct before completing an order.

Prices displayed on the website are stated in South African Rand (ZAR) and may change without prior notice. The price applicable to an order is the price displayed when the order is placed.

Bel & Bloom Candles may contact a customer where clarification is required before an order can be processed.

Many Bel & Bloom Candles products are handmade and may be produced specifically in response to an order.

Made-to-order, personalised or customised products may have different cancellation and return conditions from standard, ready-made products, subject to applicable consumer legislation.

Handmade products may have minor variations in colour, texture, shape, finish or appearance. These variations are a natural characteristic of handmade products and do not necessarily constitute a defect.

Where candles or wax melts require curing or resting time after manufacture, this forms part of the normal production process.

Estimated production and delivery times will be communicated to the customer where applicable.

Customers should contact Bel & Bloom Candles as soon as possible if they wish to cancel an order.

An order may be cancelled before production has commenced, where reasonably possible, and a refund may be issued subject to applicable law.

Once a made-to-order, personalised or customised product has entered production, cancellation may not be possible where applicable law permits the cancellation to be declined.

Nothing in this policy limits or excludes any cancellation right that a customer may have under the Consumer Protection Act, Electronic Communications and Transactions Act or any other applicable South African law.

If Bel & Bloom Candles is unable to fulfil an order, the customer will be notified and any applicable refund will be processed in accordance with applicable law.

Bel & Bloom Candles aims to resolve all customer concerns fairly and promptly.

A customer who receives a product that is defective, damaged, incorrect or materially different from the product ordered should contact Bel & Bloom Candles as soon as reasonably possible after receiving the order.

Customers may be requested to provide photographs or other information relating to the product and packaging to assist with assessing the issue.

Where a return, replacement or refund is required by applicable law, Bel & Bloom Candles will provide the appropriate remedy in accordance with that law.

Where a product is returned because it is defective, incorrectly supplied or otherwise qualifies for a statutory remedy, Bel & Bloom Candles will communicate the return process to the customer.

Refunds will be made using the applicable payment/refund method and within the period required by applicable law.

A change-of-mind return is subject to the customer's statutory rights and any applicable exclusions under South African law. Certain personalised, customised or made-to-specification goods may be excluded from statutory electronic-transaction cooling-off rights.

Products that have been used, damaged through customer misuse, altered, melted, contaminated or otherwise damaged after delivery may not qualify for a refund where the law permits the refund to be declined.

Nothing in this policy excludes a customer's rights in respect of defective or unsafe goods under applicable South African consumer legislation.

Where applicable, electronic transactions are subject to the Electronic Communications and Transactions Act 25 of 2002 (ECTA) and other applicable South African consumer legislation.

Where section 44 of ECTA applies, a consumer may have a statutory right to cancel a qualifying electronic transaction without reason or penalty within seven days after receipt of goods, subject to the exclusions and requirements contained in the legislation.

The statutory cooling-off right does not apply to certain transactions, including certain goods made to a consumer's specifications, clearly personalised goods, goods that cannot reasonably be returned because of their nature, and other categories specified by law.

Nothing in these Terms & Conditions is intended to remove or restrict any mandatory consumer right.

Bel & Bloom Candles delivers to addresses within South Africa using the delivery options made available at checkout.

Delivery charges, where applicable, will be communicated to the customer before the order is completed.

Standard delivery generally takes approximately 3 business days after dispatch, depending on the destination and courier service.

Production time is separate from courier delivery time. Made-to-order and scented products may require additional production and curing time before dispatch.

Unless otherwise agreed with the customer, orders will be dispatched once the applicable production period has been completed.

Delivery times are estimates and may be affected by courier delays, public holidays, weather, remote delivery locations, peak periods or circumstances outside the reasonable control of Bel & Bloom Candles.

If an order is delayed significantly beyond the agreed or communicated delivery period, Bel & Bloom Candles will communicate with the customer and work towards resolving the matter.

Customers must provide an accurate and complete delivery address and contact number. Additional delivery charges caused by an incorrect or incomplete address may apply where permitted by law.

Once an order has been dispatched, the customer may receive tracking information where tracking is available.

Our products are carefully packaged before dispatch.

If an order arrives damaged, the customer should contact Bel & Bloom Candles as soon as reasonably possible and provide photographs of the damaged product, external packaging, internal packaging and any visible courier damage.

This information assists us in investigating the matter with the courier and determining the appropriate remedy.

Where the damage gives rise to a remedy under applicable consumer legislation, Bel & Bloom Candles will provide the appropriate remedy in accordance with the law.

If a customer receives an incorrect product or an item is missing from an order, the customer should contact Bel & Bloom Candles as soon as reasonably possible.

We will investigate the order and, where an error occurred on our part, arrange the appropriate correction, replacement or refund.

Candles and wax products must always be used in accordance with the safety instructions supplied with the product.

Candles must never be left burning unattended and must be kept away from children, pets, flammable materials and drafts.

Bel & Bloom Candles cannot accept responsibility for damage caused by misuse, failure to follow safety instructions or improper handling of a product.

Nothing in this clause excludes liability that cannot lawfully be excluded under South African law.

Because our products are handmade, slight differences between individual products may occur.

Variations in colour, texture, frosting, surface appearance, scent strength and minor imperfections may occur as a natural consequence of the materials and handmade production process.

Product photographs are intended to provide a representation of the product. Actual colours may vary slightly depending on lighting, photography and the customer's screen.

These natural variations do not automatically constitute a defect.

Customers are encouraged to contact Bel & Bloom Candles directly if they have a concern regarding an order.

Complaints should include the customer's name, order number, description of the issue and supporting photographs or information where relevant.

We will consider each complaint fairly and attempt to resolve the matter as quickly as reasonably possible.

Bel & Bloom Candles will take reasonable care in producing, packaging and dispatching products.

Bel & Bloom Candles will not be responsible for losses caused by circumstances beyond its reasonable control, including courier delays, natural disasters, strikes, power interruptions, public emergencies or other events that could not reasonably have been prevented.

Nothing in these Terms & Conditions excludes, restricts or limits any liability or consumer right that cannot lawfully be excluded or limited under South African law.

Bel & Bloom Candles reserves the right to update these Terms & Conditions from time to time.

The version applicable to an order will generally be the version in effect at the time the order is placed, subject to any mandatory legal requirements.

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Nothing in these Terms & Conditions limits any rights afforded to consumers under applicable South African legislation.

Bel & Bloom Candles

Email: belbloomcandles@gmail.com

Website: belandbloom.co.za

For order enquiries, cancellations, returns or complaints, customers should contact us using the above email address and include their order number where applicable.